Terms and Conditions / Termeni si conditii

1. Acceptance of Terms / Acceptarea Termenilor

By accessing or using adriaarte.com, you agree to be bound by these Terms and Conditions. 

Prin accesarea sau utilizarea adriaarte.com, sunteti de acord sa tineti cont de Termeni si Conditii. 

2. Personal data/ Date cu caracter personal

Any information relating to an identified or identifiable person; personal data include: the person’s name, address, email address, personal identification number, telephone number, client identification codes/online identifiers, location data, etc.

Orice informatie care se refera la o anume persoana fizica; in principiu, datele cu caracter personal includ: numele persoanei, adresa, adresa de email, numarul de identificare personal, numarul de telefon, codurile de identificare a clientului/identificatori online, date de localizare, etc.

3. Consent/ Consimtamant

Consent of the data subject means any freely given, specific, informed of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Consimtamântul persoanei vizate inseamna orice manifestare libera, specifica, informata a vointei persoanei vizate, prin care aceasta, printr-o declaratie sau printr-o actiune afirmativa clara, isi exprima acordul cu privire la prelucrarea datelor cu caracter personal care o vizeaza.

4. Products and Services / Produse si Servicii

We offer a variety of scarves, fashion items and works of art on adriaarte.com. All purchases are subject to our Shipping and Return policies.

Oferim o varietate de esarfe de matase, articole de moda si obiecte de arta spre vânzare pe adriaarte.com. Toate achizitiile sunt supuse politicilor noastre de transport si returnare.

5. Pricing and Payment / Preturi si Plata

All prices listed on adriaarte.com are in EURO and include applicable taxes. We accept payments via major credit cards.

Toate preturile listate pe adriaarte.com sunt in EURO si includ taxe aplicabile. Acceptam plati prin carduri de credit.

6. Shipping and Delivery / Transport si Livrare

We strive to ship orders promptly. Shipping costs and delivery times may vary depending on your location. 

Ne straduim sa expediem comenzile rapid.Costul si termenul de livrare pot varia in functie de locatia dvs. 

7. Processing Time / Timp de Procesare

Orders are typically processed and shipped within 2-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.

Comenzile sunt de obicei procesate si expediate in termen de 2-3 zile lucratoare. in perioadele de vârf sau perioadele promotionale, termenul de procesare poate fi putin mai lung.

8. Shipping Costs / Costuri de Livrare

Shipping costs are calculated based on the weight of the package and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

Costurile de livrare sunt calculate in functie de greutatea coletului si de metoda de livrare selectata. Costul exact al transportului va fi afisat la finalizarea comenzii inainte de finalizarea achizitiei.

9. Tracking Your Order / Urmarirea Comenzii

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.

Odata ce comanda dvs. a fost expediata, veti primi un numar de urmarire prin email. Puteti folosi acest numar de urmarire pentru a monitoriza starea si livrarea coletului dvs.

10. International Shipping / Livrare Internationala

We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Oferim livrare internationala catre anumite tari. Va rugam sa retineti ca comenzile internationale pot fi supuse unor taxe care sunt responsabilitatea destinatarului.

11. Shipping Restrictions / Restrictii de Livrare

We reserve the right to refuse shipping to certain locations or addresses that are inaccessible or pose a risk to our delivery partners.

Ne rezervam dreptul de a refuza livrarea catre anumite locatii sau adrese care sunt inaccesibile sau prezinta un risc pentru partenerii nostri de livrare.

12. Returns and Refunds / Returnari si Rambursari

If you are not satisfied with your purchase, you may return it within 14 days for a refund or exchange. 

Daca nu sunteti multumit de achizitie, puteti returna produsul in termen de 14 de zile. 

13. Privacy Policy / Politica de Confidentialitate

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and disclose your information.

Ne asiguram sa protejam confidentialitatea dvs. Va rugam sa consultati Politica noastra de Confidentialitate pentru a intelege modul in care colectam, utilizam si dezvaluim informatiile dvs.

14. Return and Refund Policy / Politica de Returnare si Rambursare

Returns Eligibility / Eligibilitatea Returnarilor

We accept returns for eligible items within 14 days of the original purchase date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Acceptam returul in termen de 14 de zile de la data achizitiei. Pentru a fi eligibile pentru returnare, articolele trebuie sa fie neutilizate, in aceeasi stare in care au fost primite si in ambalajul lor original.

Return Process / Procesul de Returnare

To initiate a return, please contact our customer service team at info@adriaarte.com with your order details, the invoice and the reason for return. Once your return request is approved, you will receive further instructions on how to return the item(s).

Pentru a initia o returnare, va rugam sa contactati echipa noastra de servicii clienti la info@adriaarte.com cu detaliile comenzii dvs., factura si motivul returnarii. Odata ce cererea dvs. de returnare este aprobata, veti primi instructiuni suplimentare cu privire la modul de returnare a articolelor.

Returned items must be in perfect condition, with all original tags and packaging intact. We reserve the right to refuse returns if the items show any signs of use, damage, or missing tags or packaging.

Articolele returnate trebuie sa fie in conditii perfecte, cu toate etichetele si ambalajul original intacte. Ne rezervam dreptul de a refuza retururile daca articolele prezinta semne de uzura, deteriorare sau lipsa etichetelor sau a ambalajului.

Refund Process / Procesul de Rambursare

Refunds will be issued to the original payment method used at the time of purchase within 7-10 business days after we receive and inspect the returned item(s). Please note that shipping costs are non-refundable.

Rambursarea va fi efectuata catre metoda de plata originala utilizata la momentul achizitiei in termen de 7-10 zile lucratoare dupa ce primim si inspectam articolele returnate. Va rugam sa retineti ca toate costurile de transport nu sunt rambursabile.

15. Damaged or Defective Items / Articole Deteriorate sau Defecte

If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will solve the issue promptly.

Daca primiti un articol deteriorat sau defect, va rugam sa ne contactati imediat dupa primire pentru asistenta. Vom solutiona situatia rapid.

16. Contact Us / Contactati-ne

If you have any questions or concerns, please contact us at info@adriaarte.com.

Daca aveti intrebari sau nelamuriri, va rugam sa ne contactati la info@adriaarte.com.